4. Shipping and Exchange Policy

1. Introduction

1.1 This Shipping and Exchange Policy governs all acknowledgments, certificates, digital reports, and other materials provided by NayePankh Foundation to donors, supporters, and subscribers.

1.2 By using our website or contributing funds, you agree to the terms in this policy.

1.3 Since NayePankh Foundation primarily operates as a charitable organization, physical products are rarely involved, and most donor recognition materials are digital.

2. Applicability

2.1 This policy applies to:

Digital certificates (Internship Completion, Appreciation Certificates, Letters of Recommendation, 80G receipts).

Digital thank-you letters or acknowledgment tokens.

Any future tangible items or merchandise provided as part of donor campaigns.

2.2 Donations and subscriptions themselves do not qualify as goods, so concepts of shipping, return, or exchange do not apply to the funds.

3. Acknowledgment Materials

3.1 Donors may receive acknowledgment in the form of:

E-certificates for donations or fundraising achievements.

Digital thank-you messages via email.

Periodic impact reports showcasing the use of funds.

3.2 All digital acknowledgments are delivered electronically via email or downloadable links from our portal.

3.3 Donors must ensure they provide a valid email address and other required details. Incorrect information may delay delivery.

4. Shipping Policy for Physical Materials (If Applicable)

4.1 In rare campaigns, NayePankh Foundation may provide physical materials such as:

Appreciation letters.

Official merchandise for fundraising milestones.

4.2 Shipping timelines:

Domestic shipments: 7–14 working days.

International shipments: 14–30 working days, depending on customs and courier service.

4.3 NayePankh Foundation is not responsible for delays due to:

Incorrect donor address.

Customs clearance.

Force majeure events (natural disasters, political disturbances, strikes).

4.4 Donors are requested to verify their shipping address before confirming participation in campaigns involving physical delivery.

5. No Exchange Policy

5.1 Since donations are contributions, not purchases, and digital materials cannot be “returned,” exchanges are strictly not applicable.

5.2 For any physical merchandise received:

Exchanges are possible only if the item is damaged or defective, and the donor must notify us within 7 days of receipt.

Proof of damage or defect (photographs) will be required.

Replacement items will be dispatched once damage verification is complete.

5.3 Items lost or delayed in transit due to incorrect donor information or courier mishandling are not eligible for replacement.

6. Donor Responsibility

6.1 Donors must provide:

Accurate mailing addresses for physical deliveries.

Correct email addresses for digital deliveries.

Updated phone numbers for courier notifications.

6.2 NayePankh Foundation is not liable for misdelivery or non-receipt caused by inaccurate information provided by the donor.

7. Digital Acknowledgments & Certificates

7.1 Digital certificates are:

Personalized with donor or intern name.

Delivered via email in PDF or image format.

7.2 Donors are responsible for:

Downloading and securely storing digital certificates.

Ensuring email clients do not block our emails or send them to spam.

7.3 No reprints or corrections will be made for errors caused by donor-provided incorrect details.

8. Logistics & Courier Partners

8.1 Physical shipments are managed via reputed courier partners.

8.2 NayePankh Foundation ensures:

Items are dispatched carefully and securely.

Tracking details, if available, are shared with the donor.

8.3 NayePankh Foundation cannot control courier timelines and will not be responsible for delays, losses, or damages during transit except in cases of proven negligence during dispatch.

9. Future Merchandise or Gifts

9.1 Any future campaign rewards (e.g., merchandise for fundraising milestones) will follow the same shipping and no-exchange policies.

9.2 Donors are advised that these items are tokens of appreciation, and no monetary value or refund is associated with them.

10. Final Declaration

10.1 By participating in any donation or subscription program with NayePankh Foundation:

You agree that funds are non-refundable.

Digital acknowledgments are the standard form of recognition.

Physical shipments, if any, are subject to the above shipping and no-exchange terms.

10.2 These policies ensure transparency and protect both donors and the NGO from misunderstandings regarding delivery and acknowledgment materials.

11. Contact Us

For any queries regarding shipping, digital certificates, or merchandise:

📧 contact@nayepankh.com

📞 +91-8318500748